Terms of Service

1. About Salima Consultancy

Salima Consultancy provides professional, experience-led consultancy services to individuals and organisations seeking to establish, register, and develop children’s residential homes in England. Our services are advisory and supportive in nature and are designed to promote clarity, compliance, and ethical practice.

We do not provide direct care services, nor do we act as the Registered Provider, Responsible Individual, or Registered Manager.

2. Our Values

All services delivered by Salima Consultancy are underpinned by the following principles:

• Compassion – providing calm, supportive, and respectful guidance
• Integrity – operating with honesty, transparency, and ethical standards
• Empowerment – strengthening leadership capability and informed decision-making
• Respect – valuing professionalism, accountability, and mutual respect
• Excellence – promoting high standards that are realistic, sustainable, and child-centred

3. Scope of Services

Our consultancy services may include, but are not limited to:

• Guidance through children’s home registration processes
• Support with policies, procedures, Statements of Purpose, and documentation
• Advisory support on leadership structures, governance, and compliance readiness
• Premises and operational readiness guidance
• Pre-registration and early inspection preparation support

All services are advisory. Final responsibility for decisions, submissions, compliance, and operational delivery remains with the client.

4. No Guarantee of Registration or Outcomes

While Salima Consultancy provides experience-led guidance aligned with current legislation and best practice, we cannot guarantee:

• Approval of registration applications
• Inspection outcomes or ratings
• Decisions made by regulatory bodies

Regulatory decisions remain entirely independent and outside our control.

5. Client Responsibilities

Clients engaging Salima Consultancy agree to:

• Provide accurate, complete, and timely information
• Engage honestly and cooperatively throughout the consultancy process
• Take responsibility for final submissions, decisions, and implementation
• Ensure that all actions taken comply with applicable laws and regulations

Failure to provide accurate or timely information may impact the effectiveness of our support.

6. Professional Boundaries

Salima Consultancy provides guidance and support only. We do not:

• Submit applications on behalf of clients unless expressly agreed in writing
• Act in place of leadership or management roles
• Override regulatory requirements or statutory guidance

Our role is to support, not replace, provider accountability.

7. Fees, Payments, and Cancellations

• Fees for services will be agreed in writing prior to commencement
• Payment terms must be adhered to as agreed
• Late payments may result in suspension of services
• Cancellations or rescheduling must be communicated within agreed notice periods

Fees paid for work already completed are non-refundable unless otherwise stated in writing.

8. Intellectual Property

All materials, templates, guidance documents, and content provided by Salima Consultancy remain our intellectual property unless otherwise agreed. Clients may use materials for their own service only and may not reproduce, distribute, or resell them without written permission.

9. Confidentiality

Salima Consultancy treats all client information as confidential. Information will not be shared with third parties except where required by law or with the client’s explicit consent.

Clients are also expected to respect the confidentiality of Salima Consultancy materials, processes, and intellectual property.

10. Website Use

Users of the Salima Consultancy website agree to:

• Use the site lawfully and respectfully
• Not misuse, copy, or attempt to disrupt website functionality
• Accept that website content is for general information and guidance only

We reserve the right to restrict or terminate access to the website if misuse occurs.

11. Limitation of Liability

Salima Consultancy shall not be liable for:

• Regulatory decisions or outcomes
• Losses arising from inaccurate information provided by clients
• Decisions made independently by clients or third parties

Our liability is limited to the value of services provided, except where liability cannot be excluded by law.

12. Complaints and Concerns

We operate a fair and transparent complaints process. Clients are encouraged to raise concerns promptly so they can be addressed professionally and constructively.

13. Termination of Services

Salima Consultancy reserves the right to terminate services where:

• There is persistent non-payment
• There is misuse of services or materials
• There is conduct that undermines professional integrity or ethical practice

Termination does not remove the client’s responsibility for outstanding fees.

14. Amendments

Salima Consultancy reserves the right to update these Terms of Service at any time. Updated versions will be published on our website.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.