Privacy Policy
1. Who We Are
Salima Care Consultancy provides specialist professional support to individuals and organisations seeking to establish, register, or improve residential children’s homes in England. Our services include regulatory guidance, Ofsted registration support, bespoke policy and procedure development, quality assurance frameworks, and compliance readiness audits.
For data protection law, Salima Care Consultancy is the Data Controller responsible for how personal data is processed.
2. What Information We Collect
We collect and process personal data depending on how you engage with our services.
Information you provide to us
This may include:
- Name, job title, organisation name
- Contact details including email address, telephone number, and postal address
- Information shared during enquiries, scoping sessions, or consultancy work
- Business, operational, and regulatory information relevant to your project
- Documentation submitted for review, including draft policies or registration materials
- Billing and payment information
Information we collect automatically
Where applicable, we may collect:
- IP address and device information
- Browser type and website usage data
- Cookies and similar technologies
Information from third parties
We may receive information from:
- Referring professionals or partner organisations
- Regulatory or commissioning bodies where relevant
- Payment service providers
We do not intentionally collect personal data relating to children, except where such information is incidentally included within documentation for professional review. Any such data is handled with enhanced care and confidentiality.
3. How We Use Your Information
Personal data is used to:
- Deliver consultancy and regulatory support services
- Communicate with clients regarding work plans, progress, and outcomes
- Conduct scoping sessions, audits, and readiness assessments
- Develop bespoke policies, procedures, and quality assurance frameworks
- Meet legal, contractual, and regulatory obligations
- Maintain accurate business and financial records
- Improve our services and professional resources
We only process personal data where we have a lawful basis, including contract performance, legal obligation, legitimate interests, or consent.
4. Sharing Your Information
We do not sell or trade personal data. Information may be shared with:
- Professional advisers such as legal or financial consultants
- IT and document management service providers
- Regulatory bodies where disclosure is legally required
- Contractors supporting the delivery of consultancy services, subject to confidentiality agreements
All third parties are required to process data securely and only for the intended purpose.
5. How Long We Keep Your Information
Personal data is retained only for as long as necessary to:
- Deliver agreed consultancy services
- Meet legal and contractual requirements
- Maintain professional records
Once no longer required, data is securely deleted or anonymised.
6. Your Rights
You have the right to:
- Access personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of data where appropriate
- Restrict or object to certain processing activities
- Withdraw consent where consent is the lawful basis
- Request transfer of your data to another provider
Requests should be made using the contact details above. We will respond within statutory timeframes.
7. Cookies
Where applicable, our website uses cookies to support functionality, security, and performance. You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
8. Keeping Your Data Secure
We use appropriate technical and organisational measures to protect personal data, including:
- Secure digital storage systems
- Password protection and access controls
- Confidential handling of documents and records
Security measures are reviewed regularly to reduce the risk of unauthorised access, loss, or misuse.
9. Links to Other Websites
Our website or documentation may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
10. Changes to This Policy
This policy is reviewed regularly and may be updated to reflect changes in law, regulation, or business practice. The most current version will be made available on request or via our website.